Terms of Service – Fiducial Office

‌Effective Date: September 5, 2026‌

Welcome to the official e-commerce platform of Fiducial Office Solutions S.A., accessible at www.fiducialoffice.com. These Terms of Service constitute a legally binding agreement between you, the user or customer of our website, and Fiducial Office Solutions S.A., a company registered and operating under the laws of Luxembourg, with our physical address at 1-7 Rue Nina et Julien Lefèvre, L-1952 Luxembourg, Luxembourg. Before accessing, browsing, or making any purchases on our website, please read these terms carefully. By using our platform, creating a user account, placing an order, or interacting with any of our services, you confirm that you have read, understood, and agreed to be bound by all the provisions laid out in this document. These terms govern all your interactions with our website, and your use of this platform is conditional on your full acceptance of these rules.

As a dedicated online destination founded by a team of stationery lovers, we curate 220+ total premium desktop stationery and office supplies, with 5+ years of industry experience, a community of 63k+ happy customers, and a 97.3% customer satisfaction rating across all our product lines, ranging from temperature-adjustable heated desk pads and modern geometric pen holders to multi-functional desktop storage organizers. Our core goal is to deliver high-quality, durable stationery tested for long-term daily office and study use, while creating a secure, transparent, and fair shopping environment for every user. If you do not agree with any part of these Terms of Service, you may not access or use our website for any purpose.

1. Platform Access and Eligibility

We grant you a limited, non-exclusive, non-transferable, revocable permission to access and use our website for personal, non-commercial shopping purposes only, in full compliance with these Terms of Service. This access permission does not allow you to reproduce, duplicate, copy, resell, or exploit any part of our website, product listings, service content, or brand assets for any commercial use without our explicit written prior consent.

To be eligible to create a user account on our platform, you must be at least 16 years of age, or have the full legal consent and supervision of a parent or legal guardian to use our services. By creating an account on our site, you confirm that all the registration information you provide, including your full name, valid email address, contact phone number, and shipping address, is accurate, complete, and up to date at the time of registration. You are fully responsible for safeguarding the security of your account login credentials, and all activities that take place under your account shall be deemed as authorized actions taken by you. If you detect any unauthorized use of your account, or any other security breach on your account profile, you agree to notify us immediately via our official contact email vepruz@fiducialoffice.com, so that we can take immediate action to lock the account and prevent further unauthorized activities.

We reserve the right to suspend or permanently terminate your account access at our sole discretion, without prior notice, if we confirm that you have violated any provision in these Terms of Service, provided false information during account registration, engaged in fraudulent transaction activities, or behaved in a way that harms the legitimate interests of other platform users or our operational security.

2. Product Information, Pricing, and Accuracy

We make every reasonable effort to ensure that all product information, descriptions, images, and pricing displayed on www.fiducialoffice.com are as accurate as possible. All our listed product prices are denominated in Euro, including items such as the Heated Desk Pad priced at 17,00 €, Anti Static Desk Pad priced at 15,00 €, and every other product across our 220+ total offerings. However, despite our strict internal verification procedures, very rare cases may occur where the platform has typographical errors, incorrect pricing displays, or inaccurate product stock information that are out of our real-time control.

We reserve the right to correct any such errors at any time, even after you have submitted an order. If a product is listed at an incorrect price due to a system error or typo, we retain the right to either contact you to inform you of the correct pricing before your order is processed, or cancel your related order and notify you of this arrangement promptly. We will not be obligated to sell the product to you at the incorrect mislisted price. All product images displayed on our website are for reference purposes only, and subtle differences in color, texture, or minor design details may exist between the physical product you receive and the preview image shown on our page, due to differences in individual display screen settings and manufacturing batch adjustments. These minor variations do not count as product quality defects.

All our stationery products are explicitly marketed as items tested for long-term daily office and study use, but they are not designed to withstand extreme industrial use scenarios that far exceed normal daily working conditions. We are not liable for product damage or malfunctions caused by improper use, negligence, misuse, or operations that run counter to the official product usage guidance we provide.

3. Order Placement, Payment, and Transaction Rules

When you submit an order on our website, you make a legally binding offer to purchase the selected products in your cart, at the corresponding listed prices and applicable shipping fees. Once we receive your order and process your successful payment, we will send you an official order confirmation email to the registered email address tied to your account, which confirms that the transaction contract between you and Fiducial Office Solutions S.A. has been formally established.

All payment methods processed on our website are handled through secure, industry-standard encrypted payment gateways. By proceeding to checkout, you confirm that you are legally authorized to use the selected payment method for your order, and all payment information you submit is valid and correct. We never store full sensitive payment card details on our internal servers, to protect your financial security. All unauthorized payment dispute claims filed maliciously without prior contact with our support team will be investigated, and we reserve the right to bar users who file false fraudulent payment claims from accessing our website and using our services permanently.

As specified in our platform FAQ section, you are eligible to request modifications to your placed order, including updating shipping address details, adjusting product variants, or adding new items to your existing purchase, within 2 hours after you complete the payment, before the order is marked as dispatched by our warehouse team. Once the order has entered the shipping workflow, no further modifications to the order can be approved, to avoid unnecessary delivery delays. If we confirm that the products you ordered are out of unexpected stock after you complete your payment, we will notify you within 2 business days, and offer you the options of waiting for the next product restock, swapping for an equivalent alternative product of the same value, or processing a full 100% refund to your original payment method.

4. Shipping, Delivery, and User Responsibilities

All shipping and delivery services for orders placed on our website are governed strictly by our independent Shipping Policy, which is publicly posted on www.fiducialoffice.com. For all eligible destinations, standard delivery takes 5-10 business days to most regions, counting from the date your order is dispatched from our Luxembourg warehouse, excluding weekends, public holidays, and unforeseen logistics delays that are outside our reasonable control. We explicitly support shipping to PO boxes and eligible APO addresses, as stated on our FAQ page. Once your order is marked as shipped, we will send a unique real-time tracking link directly to your registered email address, so that you can monitor the status and location of your parcel at any time.

You are fully responsible for ensuring that the shipping address, contact name, and contact phone number you provide during checkout are complete, accurate, and valid to receive the delivered parcel. If the parcel is returned to us due to your provision of an invalid, incomplete, or incorrect address, or because no one is available to receive the parcel at the designated address after multiple delivery attempts arranged by the local courier, you will be responsible for covering the cost of the initial outbound shipping fee and any additional return logistics charges. We can arrange a reshipment of the order to your corrected address only after you pay all the related additional shipping fees.

When the local courier arrives at your delivery address, you or your designated recipient at the address are required to sign for the parcel to confirm successful receipt. We strongly recommend that you inspect the outer packaging of the parcel carefully before signing, to check for obvious signs of damage or tampering. If you find the packaging is severely damaged, you may refuse to sign for the delivery, and contact our support team right away via email at vepruz@fiducialoffice.com, and we will work with our logistics partners to resolve the issue immediately. Once you sign to confirm receipt of the parcel, the full risk of loss for the products inside will be transferred to you.

5. Return, Refund, and Exchange Terms

All return and refund related operations on our platform must follow the rules laid out in our official Refund and Returns Policy, which is published on our website. The core non-negotiable rule for all our services is that no pure “refund only” requests that do not involve returning the physical purchased product to our designated return address will be approved under any circumstances. You are eligible to submit a return application within 30 calendar days from the date you sign for your order delivery, only for items that are kept in their original resalable condition, with all original packaging, tags, and included accessories intact.

Customized personalized products made exclusively according to your custom requirements, and marked final-sale items sold at a 50% or higher discount, are not eligible for return unless they arrive with confirmed manufacturing quality defects. Once you submit a valid return request that meets our policy requirements, our support team will review your application within 2 business days, and send you the detailed return address guidance. After our warehouse receives your returned parcel, we will conduct a full quality inspection within 3 business days. If the inspection passes our eligibility checks, the corresponding refund will be processed back to your original payment account, and the fund will normally arrive in your account within 5 to 10 business days, depending on the processing speed of your own payment service provider.

We do not offer cash refunds outside the original payment path, and all refunds will only be issued to the original payment account you used to complete the order. No refund requests will be approved for items that have been severely damaged by human misuse, improper maintenance, or intentional destruction after you take ownership of the products.

6. Intellectual Property Rights

All content published on www.fiducialoffice.com, including but not limited to all website page designs, text content, product descriptions, brand logos, product images, graphic assets, website source code, software functions, and the full compilation of all platform content, is the exclusive intellectual property of Fiducial Office Solutions S.A. All these works are protected by international copyright law, trademark law, and other relevant intellectual property regulations.

You may not copy, modify, distribute, publicly display, republish, or use any of our intellectual property assets for any public or commercial purpose without obtaining our explicit prior written authorization. You are strictly prohibited from scraping, crawling, or using automated data collection tools to extract large volumes of data from our website for third-party commercial use. Any unauthorized use of our intellectual property rights will constitute a serious violation of these Terms of Service, and we reserve the right to pursue all legal remedies to protect our legitimate rights and interests, including claiming for economic compensation for any losses caused by the unauthorized use.

If you choose to submit feedback, product reviews, suggestions, or other user-generated content to our platform, you automatically grant us a perpetual, irrevocable, worldwide, royalty-free license to use, reproduce, modify, adapt, and display this content on our website and our official marketing channels, for the purpose of optimizing our services and promoting our product offerings.

7. Prohibited User Activities

When you use our website, you explicitly agree that you will not engage in any of the following prohibited activities:

Using our platform for any illegal purpose, or violating any applicable local, national, or international laws, regulations, or industry standards through your interactions with our website.
Attempting to gain unauthorized access to other user accounts, our internal server systems, or any other network systems connected to our website, through hacking, password mining, or any other improper means.
Interfering with or disrupting the normal operation of our website, including uploading malicious computer viruses, sending excessive spam data that causes server overload, or launching distributed denial of service attacks against our platform.
Submitting false, fraudulent order information, or filing malicious false payment disputes or false return claims to obtain improper financial benefits.
Impersonating any individual or entity, or falsifying your affiliation with any person or organization when submitting information on our website.
Reproducing, duplicating, copying, selling, reselling, or exploiting any part of our website services for commercial profit activities without our written approval.
Harassing, threatening, or abusing our customer support team members, or interfering with other users’ normal use and access of our website platform.

Once we confirm that you have engaged in any of the above prohibited activities, we have the right to immediately permanently terminate your account access, block your IP address from accessing our website in the future, and reserve the right to report your actions to the relevant law enforcement authorities if your activities cause serious losses to our company or other users.

8. Limitation of Liability

To the maximum extent permitted by applicable law, Fiducial Office Solutions S.A. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of our website or purchased products, including but not limited to lost profits, lost business revenue, business interruption losses, or data loss, that are not directly caused by our gross negligence or intentional misconduct.

Our total aggregate maximum liability to you for any and all claims related to your use of our platform and purchased products, regardless of the legal basis of the claim, shall never exceed the total order amount you actually paid to us for the specific product or service that gives rise to the claim. We do not exclude any liability that cannot be excluded under the applicable Luxembourg consumer protection laws, including liabilities for personal injury caused by our product defects, or liabilities for fraudulent misrepresentation.

Our website may occasionally experience temporary service interruptions for server maintenance, system upgrade, or unexpected technical failures. We are not liable for any losses caused by temporary unavailability of the website, as long as we arrange restoration work as soon as reasonably possible after the service disruption is detected.

9. Modifications to Terms and Policy Updates

We reserve the right to revise, update, or modify these Terms of Service at any time at our sole discretion, to reflect changes in our business operations, new legal regulatory requirements, or new features added to our website. When we make material changes to these terms, we will update the “Effective Date” posted at the top of this document, publish the revised version prominently on our website’s dedicated Terms of Service page, and send a notification email to all our registered users to inform them of the key revisions.

Your continued use of our website, placing new orders, or accessing your existing user account after the effective date of the updated Terms of Service will constitute your full acknowledgment and agreement to be bound by the revised terms. If you do not accept the updated revised terms, you may stop using our website and services, and close your user account by contacting our support team.

10. Governing Law and Dispute Resolution

These Terms of Service shall be governed by and construed in accordance with the laws of the Grand Duchy of Luxembourg, without regard to its conflict of law rules. Any dispute, controversy, or claim arising out of or relating to these Terms of Service, your use of our website, or the products you purchased from our platform shall first be resolved through friendly good faith negotiation between both parties.

If the dispute cannot be resolved through negotiation within 30 days after one party formally notifies the other party of the dispute, both parties agree that the exclusive jurisdiction for all legal proceedings related to the dispute shall be the competent courts located in Luxembourg City, Grand Duchy of Luxembourg.

11. Contact Information

If you have any questions, inquiries, or concerns related to any clause in these Terms of Service, you can contact our official team via the following channels:
‌Company Name‌: Fiducial Office Solutions S.A.
‌Website‌: www.fiducialoffice.com
‌Email Address‌: vepruz@fiducialoffice.com
‌Physical Address‌: 1-7 Rue Nina et Julien Lefèvre, L-1952 Luxembourg, Luxembourg
‌Contact Phone Number‌: +352 26389932