Effective Date: September 5, 2026‌

This Shipping Policy applies to all orders placed on the official e-commerce platform of Fiducial Office Solutions S.A., available at www.fiducialoffice.com. Founded by a team of stationery lovers with over 5 years of experience curating premium desktop stationery and office supplies, we have designed this shipping policy to offer clear, transparent, and reliable delivery services to all of our 63k+ happy customers, supporting our 97.3% customer satisfaction track record. This document outlines all key details related to order processing, delivery timelines, shipping coverage, tracking arrangements, and delivery related protocols for every purchase of our 220+ total products, from adjustable heated desk pads and stylish pen organizers to multi-functional desktop storage solutions. We encourage all customers to read this policy carefully before completing checkout, to ensure you have a full understanding of what to expect after placing your order on our site.

1. Order Processing and Verification Timeline

Once you complete your checkout and successfully make a payment for your order, our in-house order management team will start processing your purchase within 1 business day. Every order will go through a two-step verification procedure before being dispatched: first, we will confirm that all items in your order are in stock and match the specifications you selected, and second, we will validate your provided shipping details to avoid typos, incomplete address information, or other delivery disruptions.

As stated in our platform FAQ, you are fully eligible to request modifications to your order, including updating shipping address details, swapping selected product variants, or adding new items to your existing purchase, within 2 hours after you successfully place your order and before the order is marked as shipped. To submit such a modification request, you can send an email to our support team at vepruz@fiducialoffice.com, or call our office line +352 26389932 during our office hours of 9AM – 6PM, Monday to Friday. Once your order has entered the shipping dispatch workflow, we will no longer be able to make adjustments to the shipment, to prevent unnecessary delays that may affect your delivery timeline.

All of our products are pre-tested for long-term daily office and study use, and our warehouse team will conduct a final quality check for every individual item before packaging your order, to ensure no damaged, defective, or mislabeled products are dispatched to customers. Standard orders placed on non-holiday weekdays before 3PM local Luxembourg time will be marked for dispatch on the very same business day. Orders submitted after 3PM on weekdays, or on weekends and official public holidays, will be processed and dispatched on the next following working business day.

2. Eligible Shipping Destinations

Fiducial Office Solutions S.A. currently offers standard international shipping service to most regions across Europe, North America, and other eligible global destinations. One of our key service highlights, as noted on our official website, is that we fully support shipping to PO boxes and eligible APO addresses, a feature few peer stationery e-commerce platforms can provide. We work with a carefully selected network of vetted international logistics carriers to make sure orders are safely delivered to all valid destinations, with no excessive hidden surcharges for PO box shipments.

There are a small number of remote regions and high-risk jurisdictions that we are temporarily unable to serve, due to unstable local logistics infrastructure or international regulatory restrictions. If your shipping address falls within these unsupported regions, our checkout system will automatically display a notification to inform you that shipping cannot be arranged for your location before you proceed to payment. If you have any questions about whether your specific address is eligible for delivery, you can reach out to our support team in advance to confirm.

3. Standard Shipping Timeline and Service Details

Our standard shipping service, which is the default delivery option for all eligible orders, takes 5-10 business days to most regions, counting from the date your order is dispatched from our warehouse in Luxembourg. This timeline excludes public holidays, weekends, and occasional unforeseen delays caused by local customs clearance procedures, extreme adverse weather conditions, or temporary local logistics network disruptions that are outside our direct control.

All parcels dispatched from our warehouse come with fully trackable logistics services. As noted on our platform FAQ page, once your order has been successfully shipped out, our system will automatically send an order shipping confirmation email with your unique real-time tracking link to the email address you registered during account creation. You can click this link at any time to view the latest logistics status updates for your parcel, check its current location, and get estimated arrival time information. If you do not receive this shipping confirmation email within 2 business days after placing your order, please check your spam or junk email folder first, and if you still cannot find the message, contact our customer support team immediately so we can resend the relevant details for you.

The actual shipping cost for your order will be clearly displayed on the checkout page before you complete your payment. The fee is calculated based on the total weight of your order, the distance between our Luxembourg warehouse and your delivery address, and the relevant logistics operational costs for your destination. For orders with a total value that meets our pre-set free shipping threshold, the standard shipping cost will be automatically waived at checkout, with no additional action required on your part.

4. Delivery and Receipt Protocols

When your parcel arrives at your designated delivery address, the local courier will usually require a signature from you or a designated recipient at the address to confirm successful delivery. If you are not available at the provided address during the courier’s first delivery attempt, the local logistics provider will usually leave a delivery notification card for you, with instructions to arrange a re-delivery at your convenience, or guide you to pick up the parcel at the nearest local designated pickup point.

We strongly recommend that you inspect the outer packaging of your parcel carefully before you sign to confirm receipt. If you notice obvious severe damage on the outer packaging, or clear signs that the parcel has been opened or tampered with during transit, you can choose to refuse to sign for the delivery, and contact our support team right away. We will work with our logistics partners immediately to resolve the issue, and arrange for a reshipment or follow-up solution for you in line with our corresponding policies.

Please note that once the courier marks your parcel as successfully delivered with a valid recipient signature, the ownership and risk of loss for the products in your order will transfer to you. If you find that the delivered items do not match your order, or have unexpected quality issues after signing for the parcel, you can submit a request in line with our Refund and Returns Policy, and our team will assist you to resolve the issue properly.

5. Unforeseen Shipping Delay Circumstances

While we work closely with our logistics partners to make sure every parcel is delivered within the 5-10 business day standard timeline, very rare occasional delays may happen due to factors outside our reasonable control, including but not limited to large-scale public health events, major natural disasters, unexpected customs clearance backlogs, or temporary local logistics network strikes. If your parcel has not arrived 15 business days after the dispatch date, you can contact our support team with your order number, and we will launch a formal logistics investigation with our carrier immediately. We will keep you updated on the progress of the investigation every 2 business days, and work out a fair follow-up solution that suits your situation.

6. Contact Information

If you have any questions, concerns, or requests related to shipping arrangements for your order, you can reach our dedicated support team using the following official contact details:
‌Company Name‌: Fiducial Office Solutions S.A.
‌Website‌: www.fiducialoffice.com
‌Email Address‌: vepruz@fiducialoffice.com
‌Physical Address‌: 1-7 Rue Nina et Julien Lefèvre, L-1952 Luxembourg, Luxembourg
‌Contact Phone Number‌: +352 26389932